Digital Product Manager

BayPort Credit Union
Newport News, VA
Category Finance
Job Description
The Digital Product Manager provides excellent member service and support to Credit Union staff members and processes, managing the day-to-day operations and staff members Digital Product Department.

Requirements

  • Collaborate with various departments to understand member needs, pain points, and feedback, then develop strategies to enhance their overall experience with the credit union.
  • Coach, mentor, and develop Digital Product Representatives, ensuring performance excellence.
  • Lead the implementation of new features, integrations, and upgrades on the digital banking platform.
  • Maintain a strong understanding of regulatory requirements and best practices related to data privacy and security within the financial industry.
  • Analyze member feedback, data, and trends to continuously improve service delivery and engagement.

Benefits

  • 401k Matching
  • Generous Paid Time Off
  • Retirement Plan
  • Visa Sponsorship
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