Digital Product Owner - Customer Applications

Requirements

• Support Self-Service capabilities with primary responsibility for making recommendations that will improve online adoption and customer experiences across digital channels
• Act as a liaison between business stakeholders and the technical development team to translate business requirements into functional specifications
• Performing data analysis on self-service features, measuring success, and improvements through KPIs and metrics
• Working cross-functionally to translate business goals and objectives into product roadmap, features, and user experiences
• Play a leadership role within the Scrum team to ensure that capabilities are in scope, on time, and of high quality
• Demonstrate advanced communication and training skills
• Stay informed on content management systems capabilities and best practices to help guide solution decisions and platform optimizations
• Documentation: Proven ability to document requirements, workflows, wireframes, and process flows
• Omni-Channel Self-Service Expertise: Proven experience designing and optimizing digital self-service experiences across web, mobile, and chat platforms
• Strong Analytical Skills: Ability to translate business needs into technical requirements and use data to drive decision-making
• Personalization Strategy: Experience with digital personalization techniques to enhance user experience and engagement
• Agile Implementation Expertise: Experience working in Agile/Scrum environments
• Data Analysis: Performing data analysis on different data sources, consolidating multiple data sets, and analyzing the data accurately and efficiently
• AI for Self-Service: Experience implementing AI technologies (e.g., chatbots, recommendation engines, predictive analytics) to improve self-service capabilities is a strong plus

Benefits

• Medical, Dental, Vision, Life Insurance and Short Term Disability
• Stock Purchase Plan, Company match on 401K
• Paid Vacation, Holidays, and Personal Days