Role OverviewThe Digital System Support Lead will be the frontline force for intake, triage, and incident management across Caesars Digital products and platforms. They will act as a trusted escalation point, process owner, and change champion who helps turn strategy into action.
What You Will Do
The responsibilities include intake, triage, and ticket excellence, incident management, monitoring, observability, and reliability, knowledge, documentation, and continuous improvement, and cross-functional coordination and communication.
Why It Might Be a Fit
The ideal candidate will be a seasoned operator who can lead through process ownership, incident leadership, and cross-team coordination. They will have strong communication and problem-solving skills and be able to build trusting relationships with various teams.
Requirements
- 5+ years of experience in a similar role
- Strong communication and problem-solving skills
- Ability to lead through process ownership, incident leadership, and cross-team coordination
- Experience with Dynatrace and Zabbix
- Knowledge of ticketing systems and incident management
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional growth and development
- Flexible work arrangements
- Paid time off and holidays
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