Role OverviewThe Digital Systems Specialist administers, maintains, and supports the Bank’s digital banking and payment applications. The position performs customer and employee access administration, system configuration, onboarding, maintenance, troubleshooting, fraud-control reviews, payment-rail monitoring, testing, and quality-control activities to help ensure secure and reliable digital services.
What You Will Do
Administer online banking, business online banking, ACH, Positive Pay, remote deposit capture, bill pay, wire, and supporting digital applications. Perform fraud controls for online-initiated transactions, monitor payment processing rails, and investigate and remediate ACH dispute claims.
Why It Might Be a Fit
The ideal candidate will have experience supporting banking applications, digital banking services, payment systems, fraud controls, ACH dispute processing, or user-access administration. Strong troubleshooting, investigation, documentation, organizational, and analytical skills are required.
Requirements
- Associate or bachelor’s degree in information systems, business administration, finance, or a related field preferred; equivalent experience considered.
- Experience supporting banking applications, digital banking services, payment systems, fraud controls, ACH dispute processing, or user-access administration preferred.
- Working knowledge of access controls, dual control, customer authentication, transaction monitoring, payment processing, and operational security practices.
- Strong troubleshooting, investigation, documentation, organizational, and analytical skills.
Benefits
- Paid time off
- Holiday pay
- 401k participation with a generous match
- Access to Androscoggin Bank's full insurance benefit package (medical, dental, vision, life, and disability)
- Paid parental leave
- Paid volunteer time
- Tuition and education reimbursement
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