Director, 311 Communications & Agency Relations

City of New York
New York City, NY
Job Description
NYC311 is seeking a Director of Communications & Agency Relations to serve as the spokesperson for the office and manage relationships with city agencies. The role involves developing strategies for customer service programs, overseeing business solutions, and serving as a senior management advisor. NYC311 is a leading provider of government information and services, operating 24/7, in over 175 languages.

Requirements

  • Direct multiple teams within the 311 Communications and Agency Relations unit.
  • Oversee design and implementation of business solutions in CRM and IVR applications.
  • Lead business process reengineering efforts to support mayoral and agency initiatives.
  • Develop and administer short and long range plans.

Benefits

  • Competitive salary
  • Opportunity to work on projects with a meaningful impact
  • Access to cutting-edge technology
  • Collaborative work environment
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