Director, Care Connections Access

The Director of Care Connections Access is a senior leadership role responsible for directing and overseeing patient access operations across their designated market. This role ensures the Leadership Rhythm of Accountability is followed by all direct reports, leads initiatives to decrease bad debt and denials while increasing cash flow for the organization, and partners closely with the leadership of each hospital in their market of oversight to advance shared goals.

What You Will Do

The Director will lead initiatives to decrease bad debt, decrease denials, and increase cash flow for the organization. They will ensure successful point-of-service collections, patient estimates, and patient out-of-pocket responsibilities are consistently followed across all applicable areas.

Why It Might Be a Fit

The successful completion of duties performed by this position directly impacts the quality of the patient's account, including timely and appropriate processing of clinical and financial services, prevention of denials, customer satisfaction, and reduction of bad debt.

Requirements

• 7+ years of progressive experience in healthcare revenue cycle operations
• 2+ years supervisory experience, which includes experience hiring, training, evaluating, disciplining, developing and engaging staff members
• Experience in academic medical center and/or multi system hospital
• Experience utilizing multiple complex software solutions