Director, Client Experience (MS)

ACA Group
Pittsburgh, OR
Job Description
This role is responsible for building and leading the Client Experience function for Managed Services' most strategic clients, overseeing onboarding, client relationships, and account growth, and ensuring a consistent, high-quality experience across delivery. The Director, Client Experience, will stand up and lead a team of consultants aligned to core service lines, defining the role, responsibilities, and operating model for the CX team, and establishing standards for client engagement, communication, and escalation.

Requirements

  • Bachelor's degree
  • Minimum of eight (8) years of experience in client experience, account management, or service delivery leadership
  • Proven track record of managing large strategic accounts and leading high-performing teams

Benefits

  • Competitive compensation package
  • Medical and dental coverage
  • 401(k) plans
  • Wide range of paid time off options
  • Flexible work environment
  • ACA Paid Holidays
  • Summer Fridays
  • Personal/Family Care
  • Student Debt Forgiveness
  • Pet Insurance
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