Director, CRM Product Owner

The Director, CRM Product Owner leads the strategy, development, and delivery of best practice CRM capabilities across the US CRM ecosystem. This hands-on role is central to transforming the way Novartis interacts with patients and customers by integrating process improvements, technology solutions, analytics, and user experience enhancements to deliver a world-class, customer-centric experiences.

What You Will Do

Create and steward the Product Vision, Roadmap, and Delivery, Drive CRM Product Innovation, Gather CRM Requirements, Deliver Product Management Excellence, Transform Business Processes, Lead Cross-Functional Collaboration, Ensure Governance & Compliance, Build and Develop High-Performing Teams, Drive Change Enablement, Evangelize CRM Strategy, Optimize CRM Investment, Maintain Industry Awareness.

Why It Might Be a Fit

The ideal candidate will have experience and demonstrated success transforming CRM capabilities programs within commercial operations, strong management, partnership, and intellectual maturity, a comprehensive understanding of best practices in CRM Data and AI applications for pharmaceutical sales and marketing, and the dynamics of the global healthcare environment.

Requirements

• Bachelor's degree in related field
• Proven success in leading product management for large-scale CRM transformation
• Minimum 7+ years of experience in product management, technology strategy, innovation, or leadership roles
• Deep understanding of the CRM landscape, including Salesforce and Veeva
• Deep expertise in CRM, AI, and Data platforms and architectures
• Experience managing and being accountable for the operations of product management teams
• Excellent leadership and communication skills
• People management experience within CRM, AI, technology, or data-driven environments required

Benefits

• Performance-based cash incentive
• Annual equity awards
• Comprehensive benefits package
• 401(k) with company contribution and match
• Generous time off package
• Vacation, personal days, holidays, and other leaves