Director Customer Service

GEODIS
Any Location, NJ
Category Customer Service
Job Description
The Director of Customer Service is responsible for overseeing the customer service department, developing and implementing customer service policies, managing the customer service team, and driving initiatives to enhance customer satisfaction and loyalty.

Requirements

  • Minimum 7 years related experience; or an equivalent combination of education and experience
  • Previous experience in a leadership or management position
  • Experience in building and leading high-performing team

Benefits

  • Free telemedical access to doctors and therapists through First Stop Health
  • Access wages early with the Rain financial wellness app
  • Health, dental, and vision insurance
  • Paid maternity and parental leave
  • Access to career development, employee resource groups, and mentorship programs
  • Employee discounts
  • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
  • Free financial wellness programs
  • Daycare discount program
  • Opportunities to volunteer and give back to your community
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