Director, Customer Solutions ECRS

Chromalloy

Any Location, NY

Category Information Technology

Job Description

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

Requirements

Set and lead the ECRS Customer Solutions strategy
Provide leadership and direction to Customer Solutions Managers
Ensure timely, transparent communication and resolution of customer issues
Drive a customer-centric culture
Standardize and implement best practices
Own and champion the “voice of the customer”
Partner with Commercial and Operations leadership
Lead strategic customer engagement
Identify and implement process improvements
Ensure compliance with contractual obligations
Drive organizational capability building
Align Customer Solutions initiatives with enterprise transformation efforts

Benefits

Comprehensive and flexible benefit options
Development & progression opportunities
Paid time off
Competitive pay
Eligibility for quarterly and annual bonuses

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