Role OverviewThe Director, Customer Success will oversee a strategic portfolio of electric utilities across the United States, managing a team of 4-5 Customer Value Architects and Forward Deployed Engineers. The role requires a trusted operational and strategic advisor to utility executives, guiding them through complex software deployments and helping embed Neara's core solutions into their daily operational workflows.
What You Will Do
The Director, Customer Success will own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers, leading a high-performing team, partnering with utility leaders, and overseeing the execution of complex technical workstreams.
Why It Might Be a Fit
The ideal candidate has a proven experience as a consulting leader, a track record of successfully leading multi-year, large-scale enterprise software deployments, and a background in Engineering, Computer Science, or a quantitative field. Practical familiarity with tools like Python or SQL is a strong plus.
Requirements
- Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery.
- Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives.
- A background in Engineering, Computer Science, or a quantitative field.
- Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets is ideal.
- Demonstrated ability to manage, mentor, and elevate technical individual contributors (engineers, solutions architects, consultants) in customer-facing environments.
- Exceptional communication skills with a track record of building consensus, navigating internal teams, and managing relationships across complex utility organizational structures.
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