Director, Customer Success

The Director, Customer Success will oversee a strategic portfolio of electric utilities across the United States, managing a team of 4-5 Customer Value Architects and Forward Deployed Engineers. The role involves driving multi-year enterprise software engagements, acting as a trusted advisor to utility executives, and guiding them through complex software deployments.

What You Will Do

The Director, Customer Success will own end-to-end program delivery, lead a high-performing team, partner with utility leaders, oversee technical workstreams, and establish effective project governance frameworks.

Why It Might Be a Fit

The role requires a proven experience as a consulting leader, a track record of successfully leading large-scale enterprise software deployments, and a background in Engineering, Computer Science, or a quantitative field.

Requirements

• Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery.
• Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives.
• A background in Engineering, Computer Science, or a quantitative field. Practical familiarity with tools like Python or SQL is a strong plus, enabling you to effectively guide technical teams and work with complex software.
• Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets is ideal.
• Demonstrated ability to manage, mentor, and elevate technical individual contributors (engineers, solutions architects, consultants) in customer-facing environments.
• Exceptional communication skills with a track record of building consensus, navigating internal teams, and managing relationships across complex utility organizational structures.