Role OverviewThe Director, Engagement Management sets the vision, strategy, and operating priorities for the Engagement Management organization and leads a high-performing team responsible for complex customer onboarding and implementation programs across the RealPage platform. This role translates company and Customer Success objectives into portfolio plans, governance standards, talent strategies, and measurable business outcomes.
What You Will Do
Define and execute the Engagement Management strategy, operating model, annual priorities, and success measures in alignment with Customer Success and company objectives. Lead, coach, and develop managers and Engagement Managers, establishing clear accountability, performance expectations, career paths, leadership development plans, and succession strategies.
Why It Might Be a Fit
The ideal candidate will have demonstrated success leading large, complex SaaS implementation portfolios for enterprise-level customers, and proven experience setting organizational strategy, leading business planning, managing change, and building trusted relationships with senior customer and internal executives.
Requirements
- Bachelor's Degree in Business, Technology, Project Management, or a related field, or an equivalent combination of education and experience.
- 10+ years of progressive experience in implementation management, professional services, customer success, consulting, program management, or a related field.
- 5+ years of people leadership experience, including experience leading people managers or multiple teams in implementation, professional services, project management, or customer success.
- Ability to travel as business needs require (up to 25%).
Benefits
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
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