Director, Experience and Culture

The Director, Experience & Culture sets the company strategy and operating model for strengthening team member engagement, culture, and the day-to-day team member experience across National Veterinary Associates. Reporting to the VP, Talent & Organizational Effectiveness, this role serves as a strategic advisor to People, Field Operations, Medical, and business leaders and translates NVA's values and people priorities into scalable programs, leadership practices, and measurable workforce outcomes.

What You Will Do

Define and lead a multi-year Experience & Culture strategy, own the company team member-listening architecture, establish the company culture and leadership-behavior framework, set experience standards across priority moments in the team member lifecycle, and develop the field activation model for Experience & Culture.

Why It Might Be a Fit

This role requires exceptional executive communication, facilitation, storytelling, and data-to-insight skills, with the ability to simplify complex workforce issues for varied audiences. Experience supporting large, multi-site, distributed, frontline-heavy organizations; veterinary services, healthcare, hospitality, retail health, or another clinical or service environment is strongly preferred.

Requirements

• 8+ years of progressive expertise in team member experience, engagement, organizational development, culture, change, talent management, people partnering, leadership development, or closely related People roles
• Experience supporting large, multi-site, distributed, frontline-heavy organizations; veterinary services, healthcare, hospitality, retail health, or another clinical or service environment strongly preferred
• Demonstrated experience developing and executing a company Experience & Culture strategy and translating broad priorities into scalable programs, field tools, governance, and sustained operating routines
• Experience advising senior executives and influencing leaders across People, Operations, Medical, and other functions in a complex, matrixed organization
• Experience integrating culture and team member experience into acquisitions, reorganizations, technology implementations, or other complex company transformations preferred
• Bachelor's degree in People Management, Organizational Development, Industrial?Organizational Psychology, Communications, Business Administration, Healthcare Administration, or a related field required
• Master's degree in Organizational Development, Industrial-Organizational Psychology, Business Administration, Healthcare Administration, or a related discipline preferred
• SHRM-SCP, SPHR, or a comparable senior-level People certification preferred
• Certification or demonstrated proficiency in Gallup, or a comparable tool preferred
• Familiarity with People systems, analytics, learning, recognition, and workflow platforms such as Dayforce, , or comparable systems preferred
• Veterinary or clinical license is not required; familiarity with veterinary healthcare, clinical teams, or 24/7 care environments is strongly preferred

Benefits

• 20% annual incentive plan
• Base salary: $170,000-180,000