Director, Financial Operations

Requirements

• Refine, devise, and implement scalable processes and standards to ensure a positive customer experience, a controlled operating environment, and internal efficiency
• Proactively discover inefficiencies in workstreams and process flows and find ways to improve
• Understand the team’s key metrics and KPIs, how to advance initiatives that ultimately support these objectives
• Provide input and advice as a subject matter expert across several topics including payment processing methods, NACHA Operating rules and Debit Card processing
• Help operational teams with the analysis of incidents, and with the implementation of workarounds, formulate solutions to mitigate risks and minimize the impact for our stakeholders, internal and external
• Ensure that all processes and procedures are compliant with various accounting and regulatory requirements and are well documented / implemented across the organization
• Identify and communicate the impacts of regulatory changes or market practices with the support of the segments and compliance department stakeholders
• Administrator for the Corporate Credit Card program, Travel & Expense Policy, and Expense Reimbursement processes
• Manage the integration of Disbursement Service-related activities for acquired companies, as needed
• Manage external vendor relationships, as necessary
• Loading, Coding and Settlement: Non-trade vendor disbursements (checks and ACH); Agent Commissions (multiple workstreams); claim check reissues; abandoned property payments for claimed activity; abandoned property escheatment payment to States
• Treasury Operations: Research and clear positive pay exceptions and reconciliations; manual uploads of positive pays; process bank returns
• Claims Operations: Process stop payments, voids and reissues requests made through Kemper Claim Center
• Agent Activity: Process commission payments, chargebacks, and exceptions

Benefits

• Medical
• Dental
• Vision
• PTO
• 401k