Role OverviewLeads delivery of implementation services, including project execution, resource management, operational performance, service offering development, team leadership, staffing, and executive customer engagement. Collaborates with sales, customer success, support, and product management to support client implementation and adoption.
What You Will Do
Owns the delivery of implementation services to clients, overseeing resource management, project delivery, and operational success metrics. Works directly with Head of Customer Delivery to create service offerings aligned to enterprise and commercial market segments.
Why It Might Be a Fit
Requires experience building and scaling a professional services implementation business with accountability for financial targets, project monitoring, resource management and utilization, and other KPIs as specified. Demonstrated ability to collaborate with customers success, support, and sales.
Requirements
- 10+ years of experience with enterprise SaaS implementation, strategy development, project management, and executive stakeholder management.
- 7+ years of experience in managing Implementation or Professional Services teams.
- Demonstrated experience building and scaling a professional services implementation business with accountability for financial targets, project monitoring, resource management and utilization, and other KPIs as specified.
- Demonstrated ability to collaborate with customers success, support, and sales.
- Demonstrated expertise in Agile development and engaging customers in best practices regarding the software development lifecycle.
Benefits
- Competitive salary range
- Ability to work in office 4 days a week and travel up to 25% of the time
- Opportunity to work with a world-class Professional Service team
- Access to industry events and conferences
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