Director, Information Technology (IT) Operations and Program Management

City of New York
New York, NY
Job Description
The Director of IT Operations and Program Management is responsible for overseeing the daily delivery and long-term improvement of IT services across the organization. This role focuses on developing a world-class team, leveraging ServiceNow, and driving operational efficiency. The position requires leadership, strategic planning, and collaboration with IT stakeholders, including IT infrastructure solutioning, IT Asset Management, and IT Budget management.

Requirements

  • Six (6) years of progressively responsible full-time paid experience supervising or administering computer operations involving a large-scale mainframe, network, or multi-tier computer environment.
  • A baccalaureate degree from an accredited college or university.
  • A master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Business Administration, Public Administration or Management of Administration may be substituted for a maximum of one (1) year of general experience.
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