Role OverviewThe Director, IT Operations participates with IT leadership to establish strategic plans and objectives for the infrastructure and workplace technology that support the entire organization. The role combines strategic planning, technical leadership, and team leadership, and maintains the technical depth required to direct, review, and challenge the work of the team and its partners.
What You Will Do
Partners with IT business systems teams, Japan headquarters IT, and business stakeholders to anticipate infrastructure and workplace technology needs ahead of annual planning and multi-year refresh cycles. Serves as the strategic IT advisor to business and IT leaders on workplace technology and infrastructure, translating operational and service challenges into solution options with clear tradeoffs.
Why It Might Be a Fit
Combines technical judgement with service awareness when evaluating solutions and tradeoffs. Applies strong project management and execution discipline across concurrent initiatives. Directs and develops a technical team, building capability and succession.
Requirements
- Bachelor’s degree in a technical discipline
- Minimum of 10-12 years of IT experience, including IT focused leadership roles in pharmaceutical or other regulated environments
- Previous experience in the pharmaceutical industry is required.
- Hands-on experience leading and delivering infrastructure and workplace technology implementations, configurations, integrations, and support services
- Experience applying ITIL-based service management practices
- Deep operational experience with Microsoft, AWS, network and server management, WiFi and wireless services, voice and telecom systems, video conferencing and meeting room technology, endpoint and device management, identity and access management, data center management, and workplace services
- Experience managing outsourcing partners, managed service providers, telecom carriers, device and endpoint providers, contracts, and technology budgets
Benefits
- Comprehensive benefits
- Bonus
- Long-term incentive
- Applicable allowances
- Additional compensation
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