Director, Key Accounts – Customer Success (SaaS Customer Success)

Zenoti
Seattle, WA
Job Description
Zenoti is a cloud-based software solution for the beauty and wellness industry. We're looking for a Director, Key Accounts to manage a portfolio of high ARR customers and deliver proactive workshops, business reviews, and growth feature insights to help customers grow their business.

Requirements

  • 10+ years of experience in a customer facing role in Customer Success, Account Manager, Consulting or Professional Services with enterprise level customers
  • Ability to travel as needed
  • Strong empathy for customers and passion for revenue and growth
  • Experience working in fast-paced growth environments
  • Proven success in client growth, retention, and satisfaction

Benefits

  • Health insurance
  • Retirement plan
  • Paid time off
  • Stock options
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