Director, Market Research Operations (Remote - EST)

Requirements

• Manage and develop a team of research professionals (onshore and offshore) responsible for leading and executing quantitative and qualitative healthcare market research studies.
• Oversee feasibility assessments for complex studies, determining panel availability, identifying vendor needs, and ensuring accurate scoping, pricing, and timelines.
• Develop and implement innovative recruitment strategies for difficult‐to‐source physician and HCP audiences to ensure high‐quality data collection.
• Collaborate closely with the panel management team to optimize panel utilization and develop recommendations that improve study recruitment and data delivery outcomes.
• Source, manage, and evaluate external vendors; ensure contracts, compliance requirements, SLAs, and quality standards are met;
• Provide oversight on all active fielding, monitoring project progress, resolving escalations, and ensuring accurate and timely updates across project tracking systems.
• Mentor and coach junior and mid‐level researchers, fostering a culture of continuous learning, accountability, and operational excellence.
• Conduct ongoing analysis and evaluation of operational processes with the goal of increasing efficiency, speed, data quality, and scalability.
• Maintain strong working partnerships with cross‐functional teams including Commercial, Strategy Consulting, Survey Programming, Panel Management, and Analytics.

Benefits

• Paid Time Off
• 401k Matching
• Health and Welfare Benefits