Role OverviewThe Director Member Experience is responsible for shaping and enhancing the overall member experience to drive revenue, member engagement and spend, retention and satisfaction while aligning with the club's strategic plan.
What You Will Do
Develop and execute the member experience strategy, oversee the planning and execution of all member events and programs, and develop a seamless onboarding process to ensure new members feel welcomed and integrated.
Why It Might Be a Fit
The ideal candidate will have 5 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications, and 3 years of experience in a leadership or management role.
Requirements
- High school diploma or equivalent
- 5 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- 3 years of experience in a leadership or management role
Benefits
- Medical, dental, and vision coverage
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement savings plan
- Generous paid time off and leave programs
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