Role OverviewThe Director Member Experience is responsible for shaping and enhancing the overall member experience to drive revenue, member engagement and spend, retention and satisfaction while aligning with the club’s strategic plan.
What You Will Do
Develop and execute the member experience strategy, oversee member events and programs, and ensure timely and effective dissemination of key updates to members.
Why It Might Be a Fit
The Director will continuously innovate and refine member events and experiences, adapting to evolving member needs and industry trends to create a vibrant, connected member community.
Requirements
- High school diploma or equivalent
- 5 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
- 3 years of experience in a leadership or management role
Benefits
- Medical, dental, and vision coverage
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement savings plan
- Generous paid time off and leave programs
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