Role OverviewThis role reports directly to the Vice President of New Account Operations and is responsible for leading a large, multi-level organization through a team of managers and supervisors. The Director will provide strategic and day-to-day leadership for functions including Training, New Hire Onboarding, Call Quality & Analytics, Processing Quality Assurance, Documentation, and Team Leads.
What You Will Do
The role will be accountable for establishing quality standards, leveraging analytics to drive performance improvements, and ensuring documentation is accurate, accessible, and aligned to evolving business needs. The Director will also oversee teams that directly support advisors and internal partners across key service channels.
Why It Might Be a Fit
Success in this expanded scope will require the ability to lead through complexity, drive alignment across multiple functions, and utilize data-driven insights to continuously improve operational performance, quality outcomes, and both associate and advisor experiences at scale.
Requirements
- SIE required or ability to obtain within 120 days (as required by FINRA)
- Series 99 required, or ability to obtain within 120 days (as required by FINRA)
- High School (HS) (Required)
- More than 15 years of General Experience
- 10 to 15 years of Manager Experience
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Critical illness insurance
- Accident insurance
- Disability benefits
- Retirement savings
- Paid time off (including vacation, holidays, and sick leave)
- Parental leave
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