Director, North America Field Service

Optos
Marlborough, MA
Job Description
The Field Service Director is responsible for directing and managing all aspects of Field Service teams and operations to deliver effective on-site support across Optos' advanced product lines in North America.

Requirements

  • 5+ years of experience in Field Service Senior Management role with a demonstrated record of increasing performance and responsibility.
  • 5+ years of direct management of high-performance remote service teams.
  • Experience in the service of high-tech optical-electronic equipment required, with at least two (2) years in medical equipment or capital equipment industry.
  • Intricate experience with working with Third Party vendors.
  • Experience with installation and servicing of capital/technical equipment in a healthcare setting (ophthalmology or optometry industry background preferred).
  • Bachelors degree or equivalent education gained through work experience.
  • Ability to produce high quality work under pressure and within tight timescales.
  • An ability to work within tight deadlines and manage time effectively.
  • Strong team player with flexible attitude towards work priorities.
  • Excellent project management skills with the ability to handle multiple projects.
  • Highly organized and detail oriented.
  • Intermediate to advance proficiency in Microsoft Office Suite.
  • Excellent written and communication skills including delivering presentations/training.
  • Must be able to travel, with overnight travel required.

Benefits

  • Competitive compensation and benefits package
  • Eligibility for company bonus program
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