Director of Banquet Operations

Requirements

• Directs and leads the Event Services (Banquets), Event Services Set-Up, and Event Services (Banquet) Beverage departments
• Coach and motivate employees in achieving exceptional guest service results and department engagement
• Responsible for leading and developing direct reports, Managers, Assistant managers, and Supervisors
• Ability to quickly understand and respond to complex business matters
• Ability to impact and achieve Meeting Planner satisfaction scores
• Responsible for the appropriate and timely setup of all functions and meetings while maintaining standards of food, and beverage, and meeting specifications
• Responsible for proactively reviewing staffing and equipment needs
• Responsible for coordinating and executing all events with Culinary, Stewarding, Catering/Convention Services, Event Services, Set-Up Floor, and Beverage
• Responsible for developing innovative and creative décor for the Banquet function space
• Responsible for short and long-term banquet functions in the front and back of the house
• Creates an environment establishing the highest standards of quality service and ensures implementation through effective hiring, training, development, promotion, and continuous reinforcement
• Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions
• Performing daily walk-throughs in the banquet department and all function spaces and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Ability to develop ideas for special events and holiday functions