Director of Conference Services

The Director of Conference Services is responsible for managing the Conferencing and Coordination at the New York and NJ conference centers. This role owns the end-to-end client and guest experience, ensuring a consistently elevated, 5-star level of service across all interactions, events, and engagements.

What You Will Do

The Director will oversee Conference Center Leads and Conference Coordinators, serve as the primary front-facing representative to clients and executive stakeholders, and manage complex, high-visibility events.

Why It Might Be a Fit

This position requires exceptional judgement, executive presence, and the ability to independently resolve escalations and service challenges with speed, discretion, and minimal guidance.

Requirements

• Minimum of 5 years' experience in high-level event planning, client service, and executive engagement
• CMP degree or MPI affiliation is a plus
• Proven ability to manage executive-level client relationships and daily client interactions with professionalism, discretion, and business acumen
• Expert knowledge of EMS or similar conference room reservation and space management systems
• Excellent organizational, administrative, analytical, and prioritization skills
• Ability to lead, coach, and develop a diverse workforce through ongoing training, mentoring, and career development opportunities
• Exceptional written and verbal communication skills
• Passion for delivering the Platinum Service Standard and transformational client experiences
• Basic knowledge of human resources principles
• Three to five years of supervisory experience
• Strong computer skills and proficiency with office technology and equipment
• Punctuality, dependability, and commitment to operational excellence

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave