Director of Contact Center Engineering

AmeriSave Mortgage Corp.
United States, CO
Category Consulting
Job Description
AmeriSave is seeking a Director of Contact Center Engineering to lead the design, development, and optimization of its contact center platforms. This role will focus on building a modern, cloud-native contact center using CPaaS technologies, evaluating new platforms, and ensuring regulatory compliance. The Director will lead a high-performing engineering team focused on innovation and operational excellence.

Requirements

  • 8+ years of experience in software engineering or contact center technology
  • 3+ years in a leadership role
  • Proven experience building or scaling contact centers using CPaaS platforms
  • Strong understanding of telephony systems, CRM integrations, and customer engagement workflows
  • Familiarity with cloud platforms and microservices architecture
  • Excellent communication, leadership, and collaboration skills

Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee discounts
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Referral program
  • Vision insurance
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