Role OverviewAs the Director of Customer Enablement, you will build the enablement function from the ground up, reporting to the VP of Customer Experience. You will own how customers are onboarded, educated, and enabled across their lifecycle, while ensuring the entire CX organization has the training and knowledge to support a rapidly evolving AI infrastructure platform.
What You Will Do
You will own the customer onboarding strategy, build scalable customer education programs, lead internal CX enablement, and own the CX knowledge management strategy. You will also define and track enablement metrics and build and lead the Customer Enablement organization as Crusoe scales.
Why It Might Be a Fit
We are looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved. You will be part of a high-performing team that believes in each other, and you will have the opportunity to do the most meaningful work of your career.
Requirements
- 8+ years leading Customer Enablement, Customer Success Enablement, Technical Enablement, Learning & Development, or Customer Education organizations
- 3+ years leading managers or building enablement teams
- Experience designing scalable onboarding programs for enterprise customers
- Experience building internal enablement programs for technical customer-facing organizations
- Strong understanding of cloud infrastructure, Kubernetes, AI infrastructure, GPU computing, or enterprise SaaS
- Experience creating customer education programs, certifications, documentation, and technical learning experiences
- Excellent program management skills paired with strong executive communication and cross-functional leadership
Benefits
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance & emergency assistance
- Daily meals allowance
- Additional perks & programs specific to location
]]>