Director of Customer Experience (Hybrid)

Homebase
Houston, TX
Category Customer Service
Remote
Job Description
At Homebase, we're searching for a Director of Customer Experience to lead our global experience teams. This role is not a typical support role, but rather a multi-million-dollar operation that shapes strategy and delivers outcomes that make a difference in the lives of many small business owners and workers.

Requirements

  • Have a passion for working for and serving small businesses
  • Proven record in building exceptional teams
  • Strong experience in coaching to performance metrics, business outcomes, and customer experience
  • Prior sales experience as an individual and a leader
  • Excited to attract, recruit, develop, and retain world-class talent
  • Deep sense of ownership, accountability, pride, and passion for work
  • Obsessive curiosity to help people reach their potential
  • Great sense of humor
  • Experience being a Homebase customer is a big plus

Benefits

  • Ownership & Financial Security: Stock options + 401(k) with 4% match
  • Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options
  • Flexible Time: Unlimited PTO (salaried) + company holidays
  • AI Access: Paid AI tools with minimal restrictions
  • Family Support: Up to 12 weeks of paid parental leave
  • Protection Plans: Life insurance + short/long-term disability coverage
  • Work Your Way: Work From Anywhere Month + meeting-free weeks yearly
  • Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days
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