Director of Customer Growth Marketing

Cultural Care Au Pair
Boston, MA
Category Operations
Job Description
Role Overview

We're looking for a marketing leader to drive the marketing growth strategy for EF Adventures. You'll develop end-to-end marketing strategies with a focus on delivering new customer acquisitions that enable us to hit our customer targets.

What You Will Do

You'll own the strategy for attracting high-quality traffic and leads that convert to bookings, and manage execution across every channel and tactic that can move the number: paid media, social, creator content, ecommerce, CRM, events, out-of-home, and traditional media.

Why It Might Be a Fit

This is an early-stage business with a small team, so the role is both strategic and hands-on. You'll build the plan, make the investment case, manage our agencies, and dig into the data.

Requirements

  • 10+ years in marketing with deep experience in digital customer acquisition, including several years leading teams.
  • Experience managing both a digital media agency and a creative agency.
  • Hands-on depth in paid search and paid social.
  • A track record of building the business case for marketing investment: forecasting expected results, stating assumptions, securing budget, and reviewing outcomes against forecast.
  • Strong analytical skills and the ability to turn complex data into a clear recommendation.
  • Experience with campaigns beyond digital, such as events, out-of-home, or partnerships, and measuring what they deliver.
  • Experience building measurement where little exists.
  • Practical experience using AI in marketing work.
  • Ability to influence cross-functional partners without relying on title.
  • A hands-on, entrepreneurial approach, with comfort in ambiguity and a small team.
  • A love for travel and a sense of adventure

Benefits

  • Commitment to professional growth: robust monthly calendar of trainings and workshops
  • Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
  • Exciting business travel opportunities
  • 25% company match on your 401(k) contributions
  • Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
  • Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
  • Access to fertility care and family-building support
  • Wellness benefits including a yearly fitness reimbursement
  • Frequent social and learning events, including access to our employee-run resource groups
  • Robust Employee Assistance Program
  • Tenure-based sabbatical eligibility
  • EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
  • Discounts at local venues and businesses
  • Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.
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