Role OverviewLeads and directs all customer-facing operations, developing customer service strategies and driving customer satisfaction, retention, and growth.
What You Will Do
Lead the customer service team, ensure accurate scheduling, drive proactive customer communication, oversee shipment tracking, and manage customer scorecards.
Why It Might Be a Fit
Requires a high-performance, accountable culture, strong customer relationships, and effective communication and negotiation skills.
Requirements
- 5+ years of experience in customer service leadership
- Proven track record of driving customer satisfaction and retention
- Strong communication and negotiation skills
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