Director of Customer Success

We are looking for an experienced Director of Customer Success to lead and scale our global Customer Success organization across an enterprise B2B SaaS customer base. Reporting directly to the CEO, this leader will be responsible for driving customer adoption, measurable business outcomes, retention, renewals, expansion, customer satisfaction, and long-term success.

What You Will Do

Own and execute the Customer Success strategy and operating model across onboarding, adoption, customer health, renewals, retention, expansion, and advocacy. Lead, mentor, and develop a high-performing Customer Success team, creating a culture of accountability, customer obsession, collaboration, and continuous improvement.

Why It Might Be a Fit

The ideal candidate is a strategic, hands-on customer leader who can operate effectively at both the executive and operational levels. You understand how to translate technology capabilities into business outcomes and can build trusted relationships across technical, business, learning, enablement, and executive stakeholders.

Requirements

• 6+ years of leadership experience in Customer Success, Customer Experience, Account Management, or related customer-facing SaaS leadership roles.
• Proven experience scaling high-growth SaaS companies, ideally from $10M–$50M ARR and beyond.
• Strong track record improving customer retention, adoption, expansion, and overall customer health.
• Deep understanding of SaaS business models, recurring revenue, customer lifecycle management, and success metrics.
• Experience working with enterprise customers and executive stakeholders.
• Strong analytical and operational mindset with the ability to use data to drive decisions.
• Excellent leadership, coaching, communication, and cross-functional collaboration skills.
• Hands-on leader who enjoys building processes while remaining close to customers and the business.
• Experience working closely with executive leadership and influencing company strategy through customer insights.

Benefits

• Medical, Dental, Vision benefits
• 401K
• Flexible PTO
• 12 Paid Holidays
• Hybrid work (3 days in office) with modern downtown Denver location
• Free Parking
• Onsite Gym