Role OverviewThe Director of Customer Success leads Raptor Maps' CS team, accountable for retaining and growing revenue within existing accounts and ensuring customers achieve measurable outcomes with the Raptor Maps platform.
What You Will Do
Lead and develop the Customer Success team, develop and maintain playbooks and team-facing materials, own Gross Revenue Retention, and represent Customer Success in leadership discussions.
Why It Might Be a Fit
The ideal candidate has 8+ years of experience in Customer Success or enterprise account leadership, with a proven track record of owning and hitting retention and expansion revenue targets.
Requirements
- 8+ years experience in Customer Success or enterprise account leadership
- 5+ years experience leading a Customer Success team in a B2B mixed Software and Services environment
- Outstanding executive relationship management skills
- Proven track record owning and hitting retention and expansion revenue targets
- Strong ability to coach and develop individual contributors
- Experience using CRM and CS tooling to manage customer health and team pipeline
- Ability to translate complex customer feedback into clear, prioritized product and operational recommendations
- Willingness to travel in service of renewals and account management, up to 50% of time
- Must be authorized to work in the US
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