Director of Customer Success

Inizio Partners Corp
Any Location, VA
Category Customer Service
Job Description
We are recruiting a Director of Customer Success who will be responsible for building and leading a team of customer success managers and ensuring customer satisfaction and retention across our customer base.

Requirements

  • Develop and implement a customer success strategy
  • Build and lead a team of customer success managers
  • Define and measure key customer success metrics
  • Work closely with the sales team
  • Establish strong relationships with key customers
  • Collaborate with the product team
  • Develop and deliver customer success training programs
  • Keep up to date with industry trends and best practices
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