Director of Customer Success

Reality Defender
New York, NY
Category Customer Service
Job Description
Reality Defender is seeking a Director of Customer Success to lead the strategy, structure, and execution of our customer success function. This role requires strong leadership, operational rigor, and a deep understanding of complex enterprise and public-sector environments.

Requirements

  • 6+ years of experience in Customer Success, Account Management, or related client-facing roles in B2B technology companies
  • 2+ years of leadership experience managing and scaling customer success teams
  • Experience supporting enterprise or government customers with complex technical solutions
  • Proven track record of driving retention, expansion, and measurable customer outcomes

Benefits

  • Healthcare plans with 100% premium coverage for employees and partial coverage available for dependents
  • Dental and Vision plans with 100% premium coverage for employees and their dependents
  • Short/Long-term disability and life insurance plans with 100% premium coverage for employees
  • FSA/HSA and 401k programs
  • Equity compensation
  • 20 days of PTO per year
  • 12 weeks of Parental Leave
  • Learning and Development budget
  • Monthly wellness benefits
  • Annual company-sponsored offsite
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