Director of Deposit Operations

The Director of Deposit Operations will lead the Deposit Operations, Payments, and Fraud teams, overseeing critical deposit and payment functions, strengthening fraud prevention efforts, and advancing organizational effectiveness. This role is ideal for an experienced operational leader who excels at improving processes, developing teams, managing risk, and enhancing the member experience.

What You Will Do

The Director will lead and develop high-performing teams, drive operational performance, strengthen risk management and compliance, and lead payments and fraud strategy. They will oversee deposit operations, payment processing, digital banking support, and fraud operations, ensuring efficient, accurate, and member-focused delivery of operational services.

Why It Might Be a Fit

The ideal candidate is passionate about operational excellence, regulatory compliance, leadership development, and creating exceptional member experiences. They will have the autonomy to drive meaningful change, develop talented teams, influence strategic decisions, and help shape the operational capabilities that support the organization's long-term success.

Requirements

• Bachelor's degree or equivalent combination of education, certifications, and experience
• 5+ years of progressive experience in deposit operations, payments, fraud management, banking operations, or a related financial services environment
• Proven leadership experience managing teams and building organizational capability
• Strong understanding of operational risk management, compliance, and payment systems
• Strategic thinker with strong business acumen and the ability to align operational priorities with organizational goals
• Excellent communicator who can influence, collaborate, and build relationships at all levels of the organization
• Skilled at balancing operational efficiency, risk management, and a commitment to service excellence
• Adaptable leader who embraces innovation, change, and continuous learning
• Strong analytical, decision-making, and problem-solving abilities
• Demonstrated ability to lead cross-functional initiatives, implement process improvements, and deliver measurable business results

Benefits

• Equal Opportunity Employer
• Autonomy to drive meaningful change
• Opportunity to develop talented teams
• Influence strategic decisions
• Shape the operational capabilities that support the organization's long-term success