Role OverviewThe Director of Digital Customer Experience & Adoption is a B2B commercial transformation leader responsible for improving the end-to-end customer experience and increasing customer and sales-team adoption of Gemaire's digital ecosystem.
What You Will Do
Develop and execute a multi-year B2B digital customer experience and adoption strategy, create scalable programs to increase account activation, login frequency, mobile usage, digital purchasing, repeat purchasing, and self-service utilization.
Why It Might Be a Fit
The ideal candidate has 7+ years of progressive experience in B2B digital commerce, digital customer experience, customer adoption, sales enablement, customer success, product leadership, or business transformation.
Requirements
- Bachelor's degree in Business, Marketing, Technology, Operations, or a related field
- Seven or more years of progressive experience in B2B digital commerce, digital customer experience, customer adoption, sales enablement, customer success, product leadership, or business transformation
- Demonstrated success improving customer journeys, changing customer behavior, and increasing adoption of digital products or self-service capabilities with measurable results
- Experience in B2B distribution, wholesale, industrial, building products, contractor services, MRO, parts, or another relationship-led B2B business
- Proven ability to influence field sales, operations, product, marketing, data, and technology stakeholders without relying solely on direct authority
- Strong commercial acumen, analytical judgment, communication, program leadership, and executive presentation skills
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