Director of Early Intervention Systems, Bureau of Early Intervention

City of New York
New York, NY
Category Administration
Job Description
The NYC Early Intervention Program serves children ages birth to three years with developmental delays and disabilities. The Director of EI Systems will oversee a unit of approximately 18 people that has two primary responsibilities: acting as a Help Desk for staff and providers in troubleshooting case problems in the EI Hub, the NYS DOH BEI online case management system; and authorizing, paying, and claiming for services.

Requirements

  • Oversee three supervisors in the EI Hub Help Desk and the Transportation/Respite units
  • Support a cohesive team, and support unit morale and staff work and growth, including both long-standing staff and new hires
  • Develop and implement policies, procedures, timelines, supervision and quality assurance to ensure efficiency, accuracy, timeliness and productivity
  • Collaborate with supervisors and staff in researching and resolving EI Hub case issues
  • Communicate with EI staff at other sites, NYS DOH BEI, and the EI Hub vendor regarding issues
  • Ensure that bus and respite services are authorized and paid timely and accurately
  • Ensure that claims are entered timely and accurately to ensure NYC revenue
  • Oversee supervisors' fiscal processing in FMS, PAYRS and PassPort
  • Monitor transportation and respite spending and provide feedback to program staff regarding status
  • Monitor reports, processes and productivity; identify and test quality improvements
  • Facilitate open communication with other units and stakeholders
  • Collaborate with other units and Bureaus on additional projects such as analyses, audits, and communications with stakeholders

Benefits

  • Premium-free health insurance plan
  • Additional health, fitness, and financial benefits
  • Public sector defined benefit pension plan
  • Tax-deferred savings program
  • Robust Worksite Wellness Program
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