Director of End User Services

Massachusetts
Chelsea, MA
Job Description
The Executive Office of Technology Services and Security (EOTSS) is seeking to hire a Director of End User Services who will be a key contributor to developing and executing the strategic approach for the integration of multiple teams into a centralized service.

Requirements

  • 3-5 years of senior leadership experience in a complex IT environment
  • 5+ years of leading IT teams in Service Management, IT Operations & Support or related areas with teams of at least 50+ FTE
  • 5+ years of Technical Support experience with Service Desk or Deskside support
  • 5+ years of experience with Desktop Engineering teams, including Windows Image creation, software packaging and distribution, and patching endpoint devices
  • Broad knowledge of current trends in End User Support, computing, collaboration, communication, and productivity solutions with proven operational agility

Benefits

  • Comprehensive Benefits
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