Director of Exemptions & Remittance

City of New York
New York, NY
Category Administration
Job Description
The NYC Department of Environmental Protection (DEP) is seeking a Director of Exemptions & Remittance to oversee staff responsible for reviewing exemption applications and determining if they should remain on the exempt rate or be revoked. The selected candidate will also be responsible for the daily operation of the Remittance Unit, processing customer payments, and conducting quality assurance reviews of completed transactions.

Requirements

  • Management and supervisory experience relevant to the responsibilities of this position
  • Excellent organization, presentation, critical and analytical thinking, communication, and problem solving skills
  • Ability to troubleshoot issues and communicate effectively
  • A strong understanding of the Bureau of Customer Services' business processes and how they are executed within the UMAX system
  • Proven ability to prioritize work for others and to meet deadlines
  • Ability to establish and maintain effective working relationships with team members, supervisors, and employees from other groups
  • A vision for how to build a culture of continuous improvement within an organization
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