Director of Front Office - $85,000- $95,000

Requirements

• Responsible for short- and long-term planning and the management of Andaz Miami Beach Front Office, Front Desk, Bell Services, Communications, Valet and Guest Relations.
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans.
• Maintain guest room inventory as per guidance for the Director Revenue Management.
• Ensure all operations and cash handling are adhered to as per policies and procedures.
• Maintain excellent communication with the housekeeping department.
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas.
• Analyze, investigate, and resolve guest complaints.
• Create expectations, lead people, manage processes, and hold people accountable for the agreed SOPs and Checklists.
• Insures proper staffing levels for customer service goals.
• Scheduling monthly departmental meetings.
• Conduct or ensure all Training and Evaluations are completed as required by Hyatt.
• Coach and counsel employees to reflect Hyatt service standards and procedures

Benefits

• Free room nights
• Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period!
• 401K with company match
• Free Parking
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan