Director of Front Office

The Director of Front Office is responsible for leading the Front Office team in executing guest service related responsibilities to create an exceptional experience for guests. The incumbent provides inspiring and strategic leadership while directing the activities of the Front Office in support of the company's mission, core values, standards, and goals.

What You Will Do

The Director of Front Office oversees the operations of the Front Office department, provides hands-on training and coaching to subordinates, and maintains complete knowledge of company policies and standard operating procedures. They create and distribute work schedules, plan and organize daily shifts, and oversee budget process for the Front Office.

Why It Might Be a Fit

To be successful in this role, you should have experience within luxury brand/markets, experience with Opera, and a Bachelor's degree in Business or related training equivalent. You should be able to provide effective sales techniques, review guest satisfaction results, and take corrective action as appropriate.

Requirements

• Bachelor's degree in Business or related training equivalent
• 2+ years of relevant work experience in similar scope and title
• Experience within luxury brand/markets
• Experience with Opera