Director of Hotel Operations

Laguna Development Corp
Albuquerque, NM
Category Hospitality
Job Description
The Director of Hotel Operations is responsible for leading and overseeing all hotel division functions to ensure first‐class service, operational efficiency, and guest satisfaction in alignment with Laguna Development Corporation (LDC) policies, procedures, internal controls, and core values.

Requirements

  • Bachelor's degree in hospitality management (preferred) or equivalent experience of at least 10 years in hospitality, hotel, or casino management
  • Minimum of three years at the executive level
  • Professional certification (e.g., CHA) preferred
  • Strong financial acumen, communication, conflict resolution, and interpersonal skills
  • Discretion and ability to manage complex operations and long-term planning
  • Technical proficiency with Microsoft Office, Kronos, and purchasing systems
  • Ability to work irregular hours, maintain attendance standards, and operate effectively under pressure
  • Physical ability to sit, stand, and lift light weights
  • Mental ability to solve problems, plan, and interpret data
  • Pass pre-employment screenings, secure and maintain a gaming license, and hold a valid New Mexico driver’s license
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