Role OverviewThe Director of Operations will support multiple functional areas throughout the hotel by making independent decisions that help each team meet and/or exceed business objectives. The role involves coordinating, directing, and managing hotel operations to achieve maximum profitability, ensure guest satisfaction, protect the financial assets of the business, and maintain the building. The Director will work directly with the hotel's Executive Committee to manage all activities of the property, including employees, maintenance, sales, and profit/loss controls.
What You Will Do
The main day-to-day responsibilities and outcomes include setting quarterly goals for each department, monitoring progress towards achieving these goals, ensuring that service and product quality standards are met in all areas of the hotel, and maintaining standards of guest services and a consistent positive guest experience.
Why It Might Be a Fit
The ideal candidate will have excellent leadership capability and customer relations skills, with the ability to analyze, foresee user needs, and make judgments to ensure proper tools are provided at the property level. The candidate should also have good communication skills, verbal, written, and electronic, and be able to travel on occasion, as needed.
Requirements
- High school or equivalent education required
- Bachelors degree and/or equivalent level of education preferred
- Hotel Operations experience required
- 3-5 years of Management experience required
- Knowledgeable of loyalty programs, brand standards, and hospitality industry systems preferred
- Ability to provide and maintain a valid drivers license
Benefits
- Fixed salary
- Overtime pay not included
- Exempt from overtime provisions
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