Director of Membership and Culture

The Director of Membership will play a central role in building the founding community of The Wolseley Members Club New York, opening Spring 2027. This individual will be responsible for executing the Club's membership strategy, developing relationships with prospective members, leading the Founding Member and Ambassador programs, and establishing the systems and standards that will support membership from the outset.

What You Will Do

Key responsibilities include membership strategy and growth, membership operations and member journey, member engagement and community, brand and community representation, and leadership and collaboration.

Why It Might Be a Fit

The ideal candidate will be a natural relationship builder with warmth, confidence, and strong instincts, knowledgeable about New York and genuinely interested in the people and communities that shape the city.

Requirements

• 7+ years of relevant experience in membership, luxury hospitality, private clubs, high-touch relationship management or a comparable luxury lifestyle environment
• Demonstrated success building and managing relationships with a sophisticated clientele
• Strong knowledge of New York and the ability to build relationships across its business, cultural and social communities
• Proven ability to drive membership or business development through a relationship-led approach
• Experience building and managing a prospect pipeline, CRM and consistent follow-up process
• Excellent interpersonal, presentation and communication skills, with the confidence and presence to represent the Club at a senior level
• Highly organized and commercially minded, with the ability to balance relationship building with targets, reporting and day-to-day execution
• Strong judgment and discretion when handling confidential member and prospective member information

Benefits

• Comprehensive benefits package
• Club privileges
• Performance bonus
• Opportunity to play a key role in the launch of The Wolseley Members Club New York and grow within the broader organization