Director of Operations

Hyatt
San Diego, CA
Category Operations
Job Description
Director of Operations responsible for overseeing daily operational performance of Andaz San Diego hotel. Provides strategic direction and hands-on leadership across Rooms Division and Food & Beverage operations. Ensures operational excellence, financial performance, guest satisfaction, and alignment with hotel's brand standards.

Requirements

  • Operational Leadership — Oversee all Rooms Division functions, including Front Office, Guest Services, and Housekeeping, ensuring exceptional service delivery and operational efficiency.
  • Food & Beverage Oversight — Provide leadership to the hotel’s front-of-house restaurant and banquet operations, ensuring seamless service, brand alignment, and revenue optimization.
  • Financial Performance — Analyze, interpret, and act on financial statements, forecasts, labor reports, and departmental P&Ls to drive profitability.
  • Team Development — Mentor, coach, and develop department heads and supervisors, fostering a culture of accountability, empowerment, and service excellence.
  • Guest Experience Management — Champion guest satisfaction initiatives, resolve escalated issues, and ensure brand-consistent service standards across all touchpoints.
  • Cross-Department Collaboration — Partner with Finance, Sales & Marketing, Security, Engineering, and Revenue teams to support hotel-wide goals and initiatives.
  • Compliance & Standards — Ensure adherence to safety, cleanliness, brand, and regulatory standards.

Benefits

  • Paid PTO
  • Medical health care
  • 401k with company match after 1 year of service
  • Paid FamilyBonding Time
  • Adoption Assistance
  • Discounted and complimentary rooms at Hyatt locations across the globe
  • Free colleague meals
  • Discount parking during shifts
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