Director of Operations

Hyatt
Dallas, TX
Category Operations
Job Description
Thompson Dallas is a luxury lifestyle destination in downtown Dallas where bold design, vibrant energy, and elevated hospitality come together to create unforgettable experiences. As a dynamic and service-driven leader, the Director of Operations oversees key operational departments across the hotel, including Front Office, Guest Services, Housekeeping, Spa, and Security.

Requirements

  • 6+ years of progressive hotel operations leadership experience within luxury or lifestyle hospitality environments
  • Minimum 5 years in a senior operations leadership role overseeing multiple departments
  • Previous experience overseeing Front Office and Housekeeping operations required; Spa and Security oversight experience preferred
  • Luxury lifestyle hotel experience strongly preferred
  • Proven ability to lead large teams in a fast-paced, high-touch environment
  • Strong financial and business acumen, including forecasting, labor management, budgeting, and revenue optimization
  • Service-oriented leadership style with exceptional interpersonal and communication skills
  • High energy, entrepreneurial spirit, and ability to inspire teams through culture and collaboration

Benefits

  • Eligible to participate in the hotel’s incentive compensation plan
  • Free onsite parking
  • 401(k) with company match after one year of service
  • Medical, Dental, and Vision Insurance
  • Complimentary and discounted room nights at Hyatt hotels worldwide
  • Paid time off and wellness benefits
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