Director of Operations

Hyatt
Dallas, TX
Category Operations
Job Description
Thompson Dallas is a luxury lifestyle destination seeking a Director of Operations to oversee key operational departments, drive operational excellence, and champion exceptional guest service.

Requirements

  • Lead and inspire Front Office, Guest Services, Housekeeping, Spa, and Security operations
  • Promote brand-focused guest experiences that reflect the Thompson lifestyle and service philosophy
  • Train, develop, and uphold elevated service standards across operational departments
  • Analyze guest feedback, operational performance, and business trends to identify opportunities for continuous improvement

Benefits

  • Eligible to participate in the hotel's incentive compensation plan
  • Free onsite parking
  • 401(k) with company match after one year of service
  • Medical, Dental, and Vision Insurance
  • Complimentary and discounted room nights at Hyatt hotels worldwide
  • Paid time off and wellness benefits
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