Role OverviewAs the Director of Operations, you will supervise the Housekeeping and Front Desk Departments, ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.
What You Will Do
Responsibilities include preparing team member schedules, ensuring hotel staff is trained in financial control procedures, recommending local attractions and restaurants to guests, and managing human resources functions.
Why It Might Be a Fit
The ideal candidate will be able to operate hotel POS and PMS Systems, multitask, prioritize, and manage time effectively, and provide excellent guest service in stressful situations.
Requirements
- Ability to operate hotel POS and PMS Systems
- Ability to multitask, prioritize and manage time
- Highly motivated team player with strong initiative and desire for achievement
- Must be effective in handling problems in the workplace
- Ability to work well in stressful situations
- Valid Driver's License is preferred
Benefits
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan
- Incentive based bonus program
- Free room nights at our hotels and employee discounts within your hotel brand
- Discounts for friends and family within your hotel brand
- Team Member recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career Growth through our in-house training program
- Referral bonus program to ANY of our locations
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