Director of Operations

The Director of Operations oversees the operations and delivery of building-maintenance solutions to clients, leading a team of Facility Services Managers and managing client relationships. The role is accountable for achieving annual business objectives, meeting budget expectations, and maintaining adequate workforce levels.

What You Will Do

The Director of Operations will effectively manage a team, achieve revenue and profit targets, manage expenses, and ensure overall operational financial performance. They will also identify, hire, and train operational employees, maintain positive client relationships, and promote cross-selling opportunities.

Why It Might Be a Fit

The ideal candidate will have 5+ years of management experience in operations and account management, proficiency in Microsoft Office Suite, and working knowledge of CRM systems. They will be able to build effective relationships with customers and internal teams, and have excellent written and verbal communication skills.

Requirements

• Bachelor’s degree or equivalent work experience
• 5+ years of management experience in operations and account management
• Proficiency with Microsoft Office Suite
• Working knowledge of Customer Relationship Management (CRM) systems
• Experience developing and managing departmental budgets
• Ability to build effective relationships with customers and internal teams
• Excellent written and verbal communication skills with the ability to influence others
• Strong problem-solving and decision-making abilities
• Demonstrated ability to coach, develop, and lead others

Benefits

• Medical, dental, and vision benefits
• 401k with match
• PTO and paid holidays